Shipping policy

General Shipping Policies
Orders placed outside normal business hours do not begin processing until the next business day. Our cut off time for same day processing on expedited orders is 10 am PT Monday - Friday.

Most orders ship from our warehouses within 1-3 business days after your order and payment are completely verified. Order arrival dates vary by proximity to our warehouses and your selected shipping method.

Transit days start on the first business day after your package is given to the shipping carrier.

Shipping times around major holidays may be unusual, so please check with us first.

Estimated Delivery Cost and Date
Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. There have been carrier delays recently. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.

Delivery Information
We ship with FedEx from our warehouses in Memphis, TN and Beaverton, OR. With FedEx, we are unable to ship to PO Boxes or APO/FPO addresses. Please keep that in mind while entering in your Shipping address.

LinenMarket can not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse. If there is a carrier mistake with your order, we can file a claim on your behalf with the shipping carrier who made the error, however, you will only be compensated if we recover the money from the shipping carrier through their claims process. In the event that we are not able to recover any money, we can not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith.

LinenMarket is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control. (e.g., weather conditions). If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded.

You can setup Delivery Preferences with carriers, (including FedEx,) to:

  • Customize Delivery Time
  • Deliver to Another Address
  • Hold at FedEx Location
  • Sign for a Package
  • Provide Delivery Instructions
  • Request Vacation Hold

This actions must be made by the costumer itself and LinenMarket personal is not required/ allowed to make any shipping changes after the package left our warehouse. 

Billing Address and Shipping Address
During the checkout process you are able to enter two different addresses if needed, (a billing address and a shipping address).
Once you enter your shipping information, if your billing address is different please unselect the box marked "Bill To: same as shipping". You will then be prompted to enter different billing information.
You will be able to review everything and check the addresses before you place your order.

Shipping Time
Shipping time depends on many factors:

  • Which shipping method you select
  • How close your shipping destination is to our warehouse
  • Which day of the week you place your order
  • What time of day you place your order

Please be aware that the estimated date at checkout is an estimation by our carriers and not guaranteed. For the most accurate arrival dates, please read the shipping information for that method or watch your tracking number once the order has shipped.

Signatures on Delivery
We do not require signatures on deliveries. It is at our carrier's discretion whether or not they will leave a package without a signature.

Carrier Mistakes or Delays

LinenMarket is NOT RESPONSIBLE for any mistakes made by delivery carriers under any circumstances. Once merchandise leaves our warehouse, we are not liable for any issues, whether financial or otherwise. If there is an error with your order caused by the carrier, you must request that we file a claim on your behalf with the shipping carrier responsible for the mistake.

You will ONLY receive compensation if we successfully recover the money from the shipping carrier through their claims process. If we cannot recover any funds, LinenMarket will not be responsible for reimbursing or replacing your merchandise, as the items were dispatched in good faith. Additionally, LinenMarket is not liable for shipping delays that occur after items leave our warehouse due to factors beyond our control (e.g., weather conditions).

In the event of the theft of purchased merchandise after delivery, the customer releases our store from any obligation to replace or refund the cost of the items. The customer is solely responsible for retrieving the items once they are left on their property or delivery address. 


Processing & Shipping Time
Before your order ships from our warehouse, it undergoes a processing phase. We only process orders Monday - Friday, excluding major US holidays. The order processing phase includes:

  • Fraud review
  • Fulfillment, i.e. picking and packing your items
  • Quality assurance (for a portion of orders)
  • Shipment preparation

    After processing is complete, your order is ready to ship from our warehouse. Our shipping carrier only picks up packages from our warehouse once per business day in the afternoon. This allows us a limited amount of time to process our large volume of orders each day, so orders with paid, guaranteed shipping methods receive priority during processing.


*For more information on shipment times, please read the “General Shipping Information” FAQ section, or the FAQ section for that specific shipping method.